Jome ("Jome", "we", "us", or "our") is a friendship-first, activity-based app that helps adults connect through shared activities and conversations. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Jome mobile app (com.getjome.app), our website, and our waitlist. By creating an account or using Jome, you agree to this policy.
Who we are
Jome is an Australian product, with our first launch in Perth, Western Australia. If you have any questions about this policy or your information, contact us at support@getjome.com.
Information we collect
We collect only what we need to run Jome and keep the community safe:
- Account details — your name and email address, and (if you sign in with Google) the basic profile information Google shares with us. Authentication is handled by our backend provider; we never see your Google password.
- Profile information you choose to provide — display name, photos, age, gender, suburb, bio, interests, and profile prompts (e.g. "Why I'm here").
- Approximate location — the suburb/area you enter, used to show nearby people and activities. We do not collect precise GPS location in the background.
- Content you create — activities you post, join requests, messages in one-to-one and group chats, "Open to Chat" status, connections, and feedback.
- Safety information — reports and blocks you submit, and content flagged by our automated moderation, so we can protect the community.
- Beta feedback — if you send feedback, the message, optional screenshots, and basic technical context (such as app version and device type) to help us fix issues.
- Basic technical & usage data — standard information your device and browser send (such as device type and general app interactions), plus crash and error logs, used to keep Jome secure and working.
How we use your information
- To create and manage your account and profile.
- To show you relevant people, activities, and recommendations near you.
- To enable messaging, activities, and connections between members.
- To keep Jome safe — moderation, handling reports and blocks, and preventing abuse.
- To send you essential account, activity, and safety notifications.
- To respond to your feedback, questions, and support requests.
- To operate, maintain, secure, and improve the app and website.
If you use the optional "Help me write my profile" feature, the profile details you provide are sent to our AI provider solely to generate suggested wording for your profile. This content is not used to train third-party models.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
What other members can see
Jome is a social app, so some information is visible to other members by design: your display name, photos, age range, suburb/area, bio and prompts, the activities you post, and messages you send to people or groups. You control much of what you share through your profile and privacy settings, and you can edit or remove most of it at any time.
How we store and protect your information
Your information is stored securely using reputable cloud infrastructure with access controls, row-level security, and encryption in transit. Photos are stored in private storage and served through short-lived signed links. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. No method of transmission or storage is completely secure, but we work hard to keep your data safe.
Sharing your information
We only share your information with trusted service providers who help us operate Jome — such as our cloud hosting, database, authentication, email delivery, and AI text generation providers — and only to the extent needed to provide those services. We may also disclose information if required by law, or to protect the rights, safety, and security of our members and the public.
Data retention
We keep your personal information for as long as your account is active. When you delete your account, we permanently remove your profile, photos, messages, activities, connections, and settings. We may retain a limited amount of information after deletion for safety (e.g. records of reports/blocks, where possible de-identified), to comply with legal obligations, and in secure backups for a short period before they are overwritten.
Deleting your account
You can permanently delete your account and data at any time from Profile → Settings → Account Settings → Delete account inside the app, or by emailing us. See our dedicated Delete Your Account page for full details on what is removed and what may be retained.
Your choices and rights
You can access, correct, or delete the personal information we hold about you at any time — most directly through your profile and settings. You can also unsubscribe from non-essential emails using the link in any email we send. To make a privacy request, email support@getjome.com.
Children
Jome is intended only for users aged 18 years and over. The app, website, and waitlist are not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has used Jome, please contact us so we can remove the account.
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, notify you in the app or by email.
Contact us
If you have any questions, concerns, or requests about your privacy, please contact us at support@getjome.com.